Symptoms. When you try to install a Microsoft game, you receive one of the following error messages immediately after you start the installation: Error message 1. Error -1607: Unable to install InstallShield Scripting Runtime. Error message 2. Error - 1628: failed to complete installation.

Symptoms. When you try to start one of the Microsoft games that are listed in the “Applies to” section, you receive one of the following error messages: Error message 1. The file d3dx9_25.dll was not found. Error message 2. The file d3dx9_27.dll was not found. Cause.

Solution 1: Check the Xbox status. Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again. Xbox status page. Solution 2: Run a command prompt.

Locate and download the following files: Msxml.msi. Msxmlcab.exe. Note Save the downloaded files to the desktop. When the download is complete, double-click Msxml.msi, and then follow directions on your screen. Restart the computer when you are prompted. After the computer restarts, start the game. If the problem continues to occur, go to method 3.

Press the Start button on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator. In Windows PowerShell, type the following command and press Enter: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers.

To set your device as your designated offline device: Make sure that you’re online. Check that your device has the latest Windows updates: Go to Start > Settings > Update & security > Windows Update and see if any relevant updates are available.; Open the Microsoft Store.You’ll be prompted to sign in if you haven’t already.

Symptoms. After you install a Microsoft Games for Windows title, you cannot find the game in Windows 7 or in Windows Vista. No shortcuts are created on the desktop, and the game is not listed in the Programs menu. Resolution. Create a game shortcut on your desktop.

Right-click on Start > File Explorer. Select the disc drive where the game was installed to (typically the C: drive), then go to /XboxGames if you let games install to the default folder. Otherwise, the games are located in the custom folder location where you set your games to install. Right-click the folder for the game you want to uninstall ...

You receive the following error message: Game cannot run because the version of Microsoft DirectX installed on your computer is incompatible. Please reinstall DirectX 9.0 by running Game Setup, or download the current version from www.microsoft.com/directx.

Solution 4: Cancel and redownload the app or game. First, cancel the download. Here's how: To return to the Home screen, press the Xbox button on your controller to open the guide, and then select Home. Select My games & apps, select either Apps or Games, and then go to the Ready to install tab. Select Queue, and highlight the active download ...